Shipping & Returns

Shipping

All orders are shipped via UPS or FedEx. Made-to-order pieces (including custom and resized items) typically take 2 weeks, though more intricate designs can take up to 6 weeks. Ready-to-ship, in-stock pieces ship within 3-5 business days.

You'll receive a tracking number by email once your order ships. Amanda Desiree is not responsible for lost or stolen packages once marked delivered by the carrier — please reach out if you have concerns about delivery and we'll do our best to help.

Returns & Exchanges

Made-to-order and customized pieces (any piece made to your stone, metal, or size specifications) are final sale. Because each piece is crafted specifically for you, we are unable to offer exchanges or refunds on these items.

Ready-to-ship, in-stock pieces are eligible for store credit or exchange within 10 days of delivery. Items must be unworn, undamaged, and returned in their original packaging.

To start a return or exchange, contact us at amandadesireejewelry@gmail.com with your order number, and we'll walk you through the next steps.

Custom Orders

Every custom piece is a collaboration — we'll confirm all details (stone, metal, sizing) with you before production begins to make sure it's exactly right.

Care

Should a stone come loose within a year of your purchase, we'll reset it for you at no cost. Polishing, resizing after your original order, and repairs for damage aren't covered, but we're happy to take care of them for a fee — just reach out.